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I can share but it would ruin your thread. I worked at a mental health telephone helpline once so I don’t think it’s something you have in mind when you started this thread.

I got someone off the train tracks once....
 

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I can share but it would ruin your thread. I worked at a mental health telephone helpline once so I don’t think it’s something you have in mind when you started this thread.

I got someone off the train tracks once....
Holy shit! :lol:
 

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I can share but it would ruin your thread. I worked at a mental health telephone helpline once so I don’t think it’s something you have in mind when you started this thread.

I got someone off the train tracks once....
Holy shit! <img src="https://www.tennisforum.com/images/smilies/laugh.gif" border="0" alt="" title="lol" class="inlineimg" />
Working in such a place give you a lot of perspective in life. It wasn’t always the crisis life ending situation all the time but I do get to hear a lot of personal stories and there are funny moments too. I had a phone conversation once with a lady who was of Asian decent who is going through legal issues with court cases pending, she is losing her house so it’s understandable that she is depressed. She had one major attempt at suicide but luckily survived. Anyway to cut the long story short we ended up talking about Asian movies and she was laughing towards the end of the conversation. I don’t know what happened to her and whether she got her life back on track but for a brief moment I felt I made someone happy.
 

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I hate when I get telemarkters bugging me at any time of day. I wish they would just leave me alone from irrelevant calls TBH
 

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Yes I have, when I was a student, though due to the nature of work I cannot reveal exact examples of different stories because it was confidential information. There are a couple of things that spring to mind that I can tell you.

The first is a time I was speaking to a police officer over the phone and she was passing me the name of an individual. The surname was Alcock. She said to me "The surname is Alcock, I will spell it, Alpha, Lima... and then cock, as in your cock" :facepalm:

The second was when I was taking the registration of a vehicle that ended in "LOL" and the police officer said to me "...Lima, Oscar, Lima... but I can assure you with the speed we caught him travelling at he is most certainly not laughing out loud".

The third was when I was conversing with a highways operative and she was trying to pass me a location. She had no postcode, no name for the area, road or anything. I asked for a grid/map reference just so I could map it manually and find it. She said "it has no grid reference because it's on a main road" :facepalm:

I remember once I had to call this guy to tell him that the alarm at his business premises had been activated and that he would need to attend as a listed keyholder. The first time I called him it rang out, the company had a policy of trying three times. So I called a second time and there was just deep breathing and a lot of ruffling going on before the line cut out/he hung up. The third time I called he answered and screamed down the phone at me "I'M IN THE MIDDLE OF F***ING SEX WHY ARE YOU RUINING IT FOR ME... ARRGGGH" and then hung up :haha: I was in ruins with laughter, I mean seriously, who answers their phone if it goes off during intercourse :haha:

I have lots of other stories I could tell but they'd give too much info away for a public forum, even though they are years old now.
 

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I've never worked in a call centre but I get plenty of calls from them trying to con me.

'Hi, this is Joe from Microsoft. Your computer is sending out error messages but I can help you."

"You're not Joe, you're not from Microsoft and I've got a Mac. "

Line goes dead.
 

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Nope, never. I don't like to harass people.
Not every call centre is an outbound centre looking to harass people or make sales.

How do you explain people that take calls for emergencies, like for ambulances? They work in call centres.

In any case, people have to make a living and for some people there aren't other jobs or they are still waiting to enter a better job.

Not everybody is as privileged or lucky as you.
 

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I haven't, but I have heard many kids who worked in various call centers (mainly sales related ones) and apparently it is quite the mentally taxing job. Maybe it's the working conditions in Argentina, but most people seem to have had overall negative experiences in this line of work. From paychecks fluctuating depending on what you sell (full paycheck, less than half, nothing at all/getting fired) to girls being harrassed by clients (teasing them about what they're wearing, asking for phone sex in exchange of making a purchase)... students have told me all kinds of stories.

Some big companies even hire a third party, so they don't have links to the actual workers in case anything happens. This third party rents a flat, hires some kids and has them working in the poorest conditions. I have seen two of these personally while accompanying a friend to an interview.

Overall it's really sad the fact that around here many kids end up in these jobs right after high school because there isn't much else they can do (fast food companies being a close second option, and just as exploitative as call centers).
 

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I've never worked in a call centre but I get plenty of calls from them trying to con me.

'Hi, this is Joe from Microsoft. Your computer is sending out error messages but I can help you."

"You're not Joe, you're not from Microsoft and I've got a Mac. "

Line goes dead.
I'm on the 'call-block' thing but they still get through. And I hang up on 80% of the ones who ring about computers or charities - within 30 sec.
 

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Yes I have, when I was a student, though due to the nature of work I cannot reveal exact examples of different stories because it was confidential information. There are a couple of things that spring to mind that I can tell you.

The first is a time I was speaking to a police officer over the phone and she was passing me the name of an individual. The surname was Alcock. She said to me "The surname is Alcock, I will spell it, Alpha, Lima... and then cock, as in your cock" :facepalm:

The second was when I was taking the registration of a vehicle that ended in "LOL" and the police officer said to me "...Lima, Oscar, Lima... but I can assure you with the speed we caught him travelling at he is most certainly not laughing out loud".

The third was when I was conversing with a highways operative and she was trying to pass me a location. She had no postcode, no name for the area, road or anything. I asked for a grid/map reference just so I could map it manually and find it. She said "it has no grid reference because it's on a main road" :facepalm:

I remember once I had to call this guy to tell him that the alarm at his business premises had been activated and that he would need to attend as a listed keyholder. The first time I called him it rang out, the company had a policy of trying three times. So I called a second time and there was just deep breathing and a lot of ruffling going on before the line cut out/he hung up. The third time I called he answered and screamed down the phone at me "I'M IN THE MIDDLE OF F***ING SEX WHY ARE YOU RUINING IT FOR ME... ARRGGGH" and then hung up :haha: I was in ruins with laughter, I mean seriously, who answers their phone if it goes off during intercourse :haha:

I have lots of other stories I could tell but they'd give too much info away for a public forum, even though they are years old now.
national security is important business :superlol:
 

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Well I guess it depends on what kind of call centre it is. All emergency lines are tough job but are designed to help people in need so they are useful and laudable.

But then you've got all kind of sales call centres where they try to sell you some shit you don't need. That's pain in the ass from the consumer point of view. Cause they buy your phone number from some illegal data bases and harass you like there's no tomorrow. And once you pick up the phone it's not enough to ask them to disconnect cause they never will until you offend them and tell them go to hell. Well now it's a bit better with the GDPR regulation at least - there's much less spam and active phone calls received from unknown sources.

And you've got the call centres set up by the companies to service their clients. That's a nightmare too, cause once you want to buy something you'll get a quick call back by a salesman but if you want to solve a problem with a product/ service then it's almost impossible to reach a human, you'll keep talking to the automate/ machine until you get tired, disconnect and your problem will remain unsolved.
 

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Not every call centre is an outbound centre looking to harass people or make sales.

How do you explain people that take calls for emergencies, like for ambulances? They work in call centres.
There is a difference between calling for help or getting called because companies want to sell you something. The latter is what I consider a call centre which harasses people. Same with sales people who go from door-to-door. They think they come across as nice, but I never heard anyone saying that's a nice way of making a sale.

People who take calls for ambulances for example have a medical background themselves. So there is a form of professionalism unlike call centres filled with first year students who call people to sell them all kinds of crap.

Not everybody is as privileged or lucky as you.
You don't know me so just because I don't like call centres and haven't worked at one doesn't mean I'm privileged or lucky :wink2: There are more meaningless jobs besides working at a call centre. Maybe I did that? You don't know :bigwave:
 

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There is a difference between calling for help or getting called because companies want to sell you something. The latter is what I consider a call centre which harasses people. Same with sales people who go from door-to-door. They think they come across as nice, but I never heard anyone saying that's a nice way of making a sale.

People who take calls for ambulances for example have a medical background themselves. So there is a form of professionalism unlike call centres filled with first year students who call people to sell them all kinds of crap.


You don't know me so just because I don't like call centres and haven't worked at one doesn't mean I'm privileged or lucky :wink2: There are more meaningless jobs besides working at a call centre. Maybe I did that? You don't know :bigwave:

Yes there is a difference, both are call centres though. Call centres can be incredibly diverse, either inbound or outbound. You get call centres that call to inform people their house alarm has been triggered. There are call centres to help release people from lift entrapments, there are call centres that monitor flash floods and alert local businesses. All of the above are call centres, whether you consider them as such is irrelevant, the fact is that they exist. If you think they're all filled with professionals then you're sadly mistaken... you'd be surprised how many people taking 999 calls (or whatever the equivalent is in your locality) have little to no qualifications, just people trying to make a living.

No I don't know your background but I know that you have an excessively arrogant attitude, not to mention blinkered and narrow-minded... which I severely doubt would exist if you'd had to work through hardship.
 

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As I said before, you don't know me so don't bother trying to analyse someone's personality through the internet just because I think call centres harass people and you didn't like to read that, because you've worked for one. Maybe you should figure that out first why that bothered you before talking about a person you don't know.
 

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As I said before, you don't know me so don't bother trying to analyse someone's personality through the internet just because I think call centres harass people and you didn't like to read that, because you've worked for one. Maybe you should figure that out first why that bothered you before talking about a person you don't know.
No actual response to my first paragraph then :facepalm:

No attempt to analyse your personality, there is no need to. Point is you have an incredibly arrogant and condescending attitude towards this topic at the very least and most likely others of a similar nature, despite having such a parochial view on the matter. It bothers me because I cannot abide cavalier arrogance, especially when the perpetrators act as though butter wouldn't melt when they get challenged on it.

Funny to see your hypocrisy though. You take objection to people talking about you, somebody who they don't know. Yet you have no problem judging an array of call centres and employees of such without knowing the vast majority of them or understanding the circumstances around them. Maybe you should figure out how you can exhibit such hypocrisy before you look at others.
 
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