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Old 05-18-2012, 10:29 PM   #1
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Default Is the account upgrade (paid subscription) supposed to be automatic?

I paid for an upgrade through the user cp, but nothing change. It has been almost a month. I emailed the Admin through the MTF mainpage (more than 2 weeks ago), I still haven't got a reponse . I emailed VerticalScope Inc (it has been almost 2 weeks), also no reponse . I give up, will just have to live with no picture in my signature . Have to say I am very disappointed with the customer service. Will try to see if I can get a refund through paypal.
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Old 05-19-2012, 11:28 AM   #2
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Default Re: Is the account upgrade (paid subscription) supposed to be automatic?

I will check it out for you and let you know what's happened.
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Old 05-19-2012, 03:02 PM   #3
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Default Re: Is the account upgrade (paid subscription) supposed to be automatic?

Thanks.
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Old 05-19-2012, 04:39 PM   #4
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Default Re: Is the account upgrade (paid subscription) supposed to be automatic?

I was thinking of upgrading but couldn't find any way to do it. Where is it in User CP? (I am not doing it until SapELee's issue is resolved, though).

Is there some way for Premium/Lifetime users to "hide" their status? How come some users who don't seem to be Premium/Lifetime have avatars bigger than 96x96?
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Old 05-20-2012, 09:32 PM   #5
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Default Re: Is the account upgrade (paid subscription) supposed to be automatic?

Hopefully I'll get a response on this on Monday.
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Old 05-22-2012, 04:21 PM   #6
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Default Re: Is the account upgrade (paid subscription) supposed to be automatic?

SapELee please check your pms. I need you to email me some info so I can get to the bottom of what caused this. Sorry for the delayed reply, Monday was a holiday in Canada.
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Old 05-25-2012, 09:04 PM   #7
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Default Re: Is the account upgrade (paid subscription) supposed to be automatic?

My problem has been resolved. This thread can be closed. Thanks.


Quote:
Originally Posted by Kat_YYZ View Post
I was thinking of upgrading but couldn't find any way to do it. Where is it in User CP? (I am not doing it until SapELee's issue is resolved, though).
It should be under the Miscellaneous tab (Paid Subscription).
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