I really can't understand how this can happen. Remember my trip of hell (the flying part) in December. So I got the airmiles statement and somehow, only parts of the trip show up. Like my flight from Phoenix to Calgary was there, same for Vancouver to Hong Kong but Calgary to Vancouver was missing. It's the same ticket number and same airline
And on the return trip, only Hong Kong to Vancouver showed up. I tried to file the missing miles online and kept getting error messages and had to use the painful system of calling a toll free number, muddled thru the menus and finally fed up and pressed 0 on the phone, waited forever to talk to a human being. At least she's very nice and spoke perfect English.