Service Outage: December 19, 2004 -
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post #1 of 1 (permalink) Old 12-20-2004, 05:02 AM Thread Starter
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Join Date: Jul 2002
Location: New York
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Service Outage: December 19, 2004

Service Outage: December 19, 2004

Late Sunday evening we experienced a site outage that lasted approximately 3 hours. These announced “technical difficulties” were not caused by any typical network, hardware or software problems with our message board platform. The technical issue was a direct result of human error handling normal site management tasks.

To correct the site operator mistake, we immediately withdrew the website and contacted our emergency team to pull backups and minimise any data loss. These emergency procedures went perfectly according to plan and allowed us to restore normal service promptly.

Rest assured, we are taking steps to ensure tonight’s human error cannot be repeated in future.

We would like to apologise for any inconvenience caused by this issue.
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