I know that we're only the end-users, and as such, are about as important in the grand scheme of things as bacterial scum on a sink-plug, but I would like to respectfully request that, in future, when site maintenance needs to be carried out, the following things happen:
1) Notify the end users in advance. Since, I would hope, these works are scheduled to happen, there's no reason at all why the users cannot be notified in advance and be aware that the interruption to service is coming.
2) If not notify the end users in advance, at least notify the admins and mods in advance so THEY can notify the end users. The fact that even they have no idea when the site will be down is just ludicrous.
3) If you must take the site down, some more useful information about when the site will be back up would be useful - I don't know about you, but "shortly" is not particularly descriptive, and I'd struggle to call a 4 hour + downtime as "shortly". More regular and informative status updates on the load screen would be nice.
4) If possible, avoid scheduling downtime during big tournaments - okay so Indian Wells isn't a slam but it's still one of the biggest tour events of the year, and we've just come off a period of very low amounts of tennis, so why wasn't this work completed during that period?
5) Perhaps, just perhaps, bear in mind that the people who use this site are doing so because they expect a service, a service that some of us actually paid for in subscription fees, and that this lazy and careless disregard for them achieves nothing except pissing off the userbase, which is to nobody's benefit whatsoever.
Thank you and have a good day.
I am a Premium Member, and because I'm not allowed to access this site from work, the downtime has meant I've had pretty much no access at all here for over 48 hours now, with no warning. It's simply not good enough when people have paid.