I think the main reason was the vs-gate. Many users still can't log in to this site as they don't know which email address they used to register (resp. don't have the pws to this old email-accounts anymore).
Then they should have found out how to overcome this. Only thing to do is fill out the form and submit a current email address.
Site admin got in contact at least 3 times with me to help me, even after it was resolved.