I'm having real problems trying to get tickets for the Madrid Masters Series and I wonder if anyone else has been having similar problems or has found a solution.
There is only one on-line agent at www.ServiCaixa.com
but none of my credit cards, nor those of my wife work on this site. If I try to telephone them (yes, using the correct codes) the number is not recognised.
I have managed to get through to the site managers office on +34 91 526 57 76, and have spoken to someone there a couple of times, but despite sending four emails and four faxes to that office, I can get no written response to confirm a ticket reservation and to tell me how to pay. They do not accept credit cards and expect to be paid directly into their bank account, which of course is tricky and speculative if you can't get proper confirmation.
I have been trying for about a week.