Thanks for that info, I was wondering. Virgin decided to replace street boxes without any prior notice, nothing on service status page, nothing online anywhere, no TV or BB for a day just like that. which undoubtedly they'll charge me for. At least I've not missed anything.
Using phone as hotspot but don't have many mb's wouldn't have been able to watch online.
If you're outside of your contract period, when it comes back on ring up and tell them you want to cancel and go to sky because of the outage. They'll probably offer you more than if you just said you want compensation, plus you'd have to serve a month or so notice period to cancel so can always 'cancel your cancellation' if they don't offer you anything. I worked for a similar company and if someone wanted compensation for 2 or 3 days it'd just be like £3.50 or something silly, but if they asked to (not threatened to) cancel they'd usually end up getting a free month or something.