Seriously, Jack is 18, one of his first events on this level, he'll learn from this and grow. Obviously he blew many chances in this match but I'm sure he was nervous and this is all a learning experience. His serving stats were not good enough and that is something he should look in improving.
Agree with you. It was the expected result but Charly is the sort of players that is vulnerable to beat on hard courts. Jack needs to spend more time on Future and Challenger events. He has a long road to play and succeed on this sort of events yet. Definitely a big project.
Charly may have chances against Gulbis if he keeps playing as bad as he did the whole year. Good luck for him