Why is RG so fan-unfriendly? - MensTennisForums.com

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post #1 of 42 (permalink) Old 05-31-2008, 07:28 PM Thread Starter
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Why is RG so fan-unfriendly?

Just returned from Roland Garros for my 3rd consecutive year and while I admire the elegance of the Roland Garros campus and enjoy the atmosphere, I can't help but feeling annoyed by how much room there is for improvement for the fans. After returning home, I read my favourite blog again and much to my satisfaction, the mystery writer summarized my feelings on RG very well.

http://www.tennistalk.com/en/blog/Mr._Chip_&_Charge

Mario Ancics coach Rosengren complained too about the organization (or lack of), claiming that French tennis tournaments were the worst in the world.

In addition to the complaints in the blog, I am really dissatisfied by the lack of big screens, the lack of scoreboards, the lack of bleechers, the lack of hot food, the lack of online tickets sales and how ineffeciently they use they space available.

At the tournament, I was approached by a volunteer who filled out customer satisfaction surveys. However, the questions were not very relevant and at no point I was asked if I had any suggestions.

Is the French Open too popular for its own good? Would they care more about fans if attendance was dropping?
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post #2 of 42 (permalink) Old 05-31-2008, 07:39 PM
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Re: Why is RG so fan-unfriendly?

Interesting points raised. I haven't been to RG for a lot of years.

The ticketing system is a bit of a joke, but at the same time many people want to go there, more than the venue can hold.

It's a corporate event and they don't care about the punters that go to these things.

The Aus Open is the most fan friendly and they have to lift their game when it comes to the facilities.

On Nadal bumping him on the changeover, Rosol said: "It's ok, he wanted to take my concentration; I knew he would try something".


Wilander on Dimitrov - "He has mind set on imitating Federer and yes it looks good. But he has no idea what to do on the court".

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Originally Posted by Filo V. View Post
I definitely would have preferred Gaba winning as he needs the points much more, but Jan would have beaten him anyway. I expect Hajek to destroy Machado, like 6-1 6-2.
Machado wins 6-2 6-1
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post #3 of 42 (permalink) Old 05-31-2008, 07:44 PM Thread Starter
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Re: Why is RG so fan-unfriendly?

The AO is super because they know they can't fill their venue with locals and business people. The French Open can. I still think they should make a lot more of an effort.
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post #4 of 42 (permalink) Old 05-31-2008, 07:48 PM
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Re: Why is RG so fan-unfriendly?

Thanks for the information.

Sounds as bad as the US Open, which is also extremely fan-unfriendly.

Both only care about the corporate sponsors, and it's a shame for the sport. And the sponsors should be annoyed too. Companies sponsor events so that the fans will buy their products or use their services. If the fans are unhappy, they won't do that.

The only thing that the writer was incorrect about, however, was live streaming. The Oz Open does have live streaming, but it was unavailable for those in the US and and I believe most of Europe. In the US, it was ESPN that streamed the Oz Open, but most Americans don't have ESPN360. So most went without live streaming.

And the US Open has never had live streaming except for one lone night. They will have live streaming in 2009, but again, it will only be through ESPN360 and so the vast majority of people won't get live streaming.
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post #5 of 42 (permalink) Old 05-31-2008, 07:48 PM
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Re: Why is RG so fan-unfriendly?

Well all the events have to progress with the times and make sure the facilities are up to standard.

Each one has their own thing. RG think it's cool to start events on a Sunday, in trying to fleece more money from people, because if they really cared about it, then they'd split the matches 21, 21 and 22 over the 3 days.

Wimbledon don't allow play on middle Sundays. The US Open has stupid Saturday.

The AO's time of the year helps and hinders as well.

On Nadal bumping him on the changeover, Rosol said: "It's ok, he wanted to take my concentration; I knew he would try something".


Wilander on Dimitrov - "He has mind set on imitating Federer and yes it looks good. But he has no idea what to do on the court".

Quote:
Originally Posted by Filo V. View Post
I definitely would have preferred Gaba winning as he needs the points much more, but Jan would have beaten him anyway. I expect Hajek to destroy Machado, like 6-1 6-2.
Machado wins 6-2 6-1
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post #6 of 42 (permalink) Old 05-31-2008, 08:28 PM
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Re: Why is RG so fan-unfriendly?

Thanks for this - info of this kind is really helpful. We were discussing which slam would be best to visit as pay-as-you-go plebs with no influence or likelihood of corporate/freebie seats. Looks like Melbourne may be our best bet - used to sleep out at Wimbledon but can't face that any more.
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post #7 of 42 (permalink) Old 05-31-2008, 08:46 PM
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Re: Why is RG so fan-unfriendly?

and what about the french fans ?

at times you could hear a pin drop during the Monf-Melzer match

they never cheered for their own guy only until he was ahead

poor Melzer was hitting some great winners and about 3 ppl applauded

nothing like Wimbledon centre court going mad whenever Henman saved a BP, when Monf was in trouble it was deathening silence
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post #8 of 42 (permalink) Old 05-31-2008, 08:46 PM
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Re: Why is RG so fan-unfriendly?

I don't know the other grand slams, but I think the organisation of RG is excellent. And in general the players think the same.
Except the tickets sale (a shame !) I don't know what's the problem with the food, which is very good... at least it doesn't smell hamburgers everywhere in the stands !

"A la base, nous les Français, sommes les champions du monde des râleurs. J'ai l'impression qu'être français, c'est un peu un handicap pour être le meilleur dans ton sport.
Pour faire du sport de haut niveau, d'autres mentalités sont plus propices".

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post #9 of 42 (permalink) Old 05-31-2008, 08:50 PM
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Re: Why is RG so fan-unfriendly?

Can't we all agree - THE SLAMS SUCK DONKEY BALLS! Madrid AMS is the real deal.
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post #10 of 42 (permalink) Old 05-31-2008, 09:02 PM
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Re: Why is RG so fan-unfriendly?

organisation is rather poor. the french have no idea how to organise a queue (no offence to the french people on this board). and they just pile people into the stands with no reagrd for health and satefy. however, it didnt stop me from thoroughly enjoying the time i spent there
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post #11 of 42 (permalink) Old 05-31-2008, 10:12 PM
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Re: Why is RG so fan-unfriendly?

Quote:
Originally Posted by jazar View Post
however, it didnt stop me from thoroughly enjoying the time i spent there
you actually enjoyed something ? you always sound a right miserable git.
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post #12 of 42 (permalink) Old 05-31-2008, 10:45 PM
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Re: Why is RG so fan-unfriendly?

Quote:
Originally Posted by jazar View Post
organisation is rather poor. the french have no idea how to organise a queue (no offence to the french people on this board). and they just pile people into the stands with no reagrd for health and satefy. however, it didnt stop me from thoroughly enjoying the time i spent there
totally agree about the queue thing, it's always a mess at RG

also the tournament area is too small for such a large number of people

otherwise can't really agree with the op or the blogger about RG being fan-unfriendly
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post #13 of 42 (permalink) Old 06-01-2008, 12:04 AM
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Re: Why is RG so fan-unfriendly?

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you actually enjoyed something ? you always sound a right miserable git.

Henman (bye )
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post #14 of 42 (permalink) Old 06-01-2008, 12:12 AM
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Re: Why is RG so fan-unfriendly?

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The Australian Open, Wimbledon and US Open are all being streamed from several courts. As it is today, the one and only major event without this service is Roland Garros. During these two weeks, tennis fans around the world are swung back to the 90’s with one match being broadcasted at a time on Eurosport or any of the other major sport channels.
i guess espn360 and tennischannel.com or justin.tv or channelsurfing.net dont count.

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post #15 of 42 (permalink) Old 06-01-2008, 12:17 AM
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Re: Why is RG so fan-unfriendly?

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Originally Posted by NicoFan View Post
Thanks for the information.

Sounds as bad as the US Open, which is also extremely fan-unfriendly.


Both only care about the corporate sponsors, and it's a shame for the sport. And the sponsors should be annoyed too. Companies sponsor events so that the fans will buy their products or use their services. If the fans are unhappy, they won't do that.

The only thing that the writer was incorrect about, however, was live streaming. The Oz Open does have live streaming, but it was unavailable for those in the US and and I believe most of Europe. In the US, it was ESPN that streamed the Oz Open, but most Americans don't have ESPN360. So most went without live streaming.

And the US Open has never had live streaming except for one lone night. They will have live streaming in 2009, but again, it will only be through ESPN360 and so the vast majority of people won't get live streaming.
I've gone to the U.S. Open the past four years, multiple times each year. How can you say it's unfriendly to the fans? Have you ever been to a baseball game? For 40 dollars I can get on any court I want except for Arthur Ashe, sit practically wherever I want, and stay for the entire day. The food is a little expensive, but compared to going to a Mets or Yankees game its a downright bargain. The people are I've met their are friendly and the staff has always been helpful. The only complaint I've ever had is how they gouge you for water, are we going to the same tournament?

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