Just returned from Roland Garros for my 3rd consecutive year and while I admire the elegance of the Roland Garros campus and enjoy the atmosphere, I can't help but feeling annoyed by how much room there is for improvement for the fans. After returning home, I read my favourite blog again and much to my satisfaction, the mystery writer summarized my feelings on RG very well.
Mario Ancics coach Rosengren complained too about the organization (or lack of), claiming that French tennis tournaments were the worst in the world.
In addition to the complaints in the blog, I am really dissatisfied by the lack of big screens, the lack of scoreboards, the lack of bleechers, the lack of hot food, the lack of online tickets sales and how ineffeciently they use they space available.
At the tournament, I was approached by a volunteer who filled out customer satisfaction surveys. However, the questions were not very relevant and at no point I was asked if I had any suggestions.
Is the French Open too popular for its own good? Would they care more about fans if attendance was dropping?